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Delivery Policy

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Delivery Policy for

Shipping Locations

  • We deliver aquarium fish and products across India.

Processing Time

  • Orders are processed within 1-10 business days after receiving payment.

Shipping Methods

  • Live fish and other aquatic pets are shipped via air cargo to ensure their safety and quick arrival.
  • Products are packed in insulated boxes to maintain optimal temperature during transit.

Shipping Costs

  • Calculated based on the weight of the shipment and the destination.
  • Includes the cost of packaging materials for live animals.

Delivery Time

  • Typically, deliveries take 3-7 business days, depending on the destination.
  • Delays may occur during extreme weather conditions to protect the health of live animals. During such weather related delays we will not ship the livestock

Order Tracking

  • Customers will receive a tracking number once the order is shipped.

Live Arrival Guarantee

  • We guarantee live arrival for all aquatic pets. In case of dead on arrival (DOA), customers should contact us within 1 hour for a replacement or a coupon code for future orders.

Customer Responsibilities

  • Ensure someone is available to receive the package upon delivery.
  • Acclimate live animals according to the instructions provided.

Returns and Refunds

  • No return are entertained
  • For any issues, please contact our customer support for assistance.

For more details, please refer to our Refund / Dead on Arrival Policy.

Contact Information

By placing an order with Best4Pets, you agree to the terms outlined in this delivery policy.

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