Refund / Dead on Arrival Policy

FISH IS DEAD ON ARRIVAL:

• Please share a Clear Photo of Video of Dead Fish In the bag and out of the bag so that they can be clearly identified and counted.
• We will Issue a Code for 100% Cost of the Dead fish Shown in the Photo & Video.

• All Refund WILL ONLY BE OF A REFUND CODE THAT CAN BE REDEEMED ON YOUR NEXT PURCHASE

• WE DO NOT REFUND THE SHIPPING COST OR PACKING COST

• Al Photos or Videos must be shared no more than 6 hours after the parcel has been delivered. Time of Delivery will be taken according to the time mentioned in the Courier company website. 
• Refunds will be initiated within 72-96 hours of the request being received.
• No Dead fish claims will be entertained if the fish was not dead in the bag.
• We have No responsibility after the fish is added to your aquarium

1. WHAT IF THE FISH DIE AND I DON'T SEND THE PHOTO?
   In That Case, We are Sorry to say we cannot process you a Coupon or refund
   WHAT IF THE FISH DIE AND I SEND THE PHOTO NEXT DAY?
   In That Case, We are Sorry to say we cannot process you a Coupon or refund.
   WHAT IF THE FISH DIE AND I SENT A PHOTO, CAN I GET A REFUND?
   According to Our Policy we can only process a Coupon on DOA.
   WHAT IF THE FISH DIE AND I SEND A PHOTO. CAN YOU RESEND THE FISH?
   According to Our Policy we can only process a Coupon on DOA.
   WHAT IF I WANT TO CANCEL THE ORDER?
   Please Check the Cancellation Policy Below.
    

REFUND / CANCELLATION POLICY

WE ARE CURRENTLY NOT TAKING ANY CANCELLATION REQUEST. IN CASE OF EMERGENCY, WE SHALL CANCEL YOUR ORDER WITH FOLLOWING .

 

CAN I CANCEL MY OLD / NEW ORDER?

Sorry, We are not Accepting any Cancellation of the Orders. But in the event that a cancellation is what you need, please do read our Terms and Conditions below

I STILL WANT TO CANCEL & GET A REFUND

• In That Case, We will Go Head and Cancel Your Order.
• There will be a Cancellation fee of Minimum Order.
• The Cancellation fee of 25% of Order Cost, including transport. This applies to order unshipped, even if placed 5 minutes / 10 minutes earlier than your request for cancellation. .

 

IN CASE OF WRONG SHIPPING METHOD BEING CHOSEN:

• The three shipping methods are clearly displayed at the time of checkout. It is up to you to choose the correct one.
• In the event that you choose the wrong shipping, we will send you a request for excess funds to be able to send out the order.
• If you want to cancel the Order at that time, it will attract a 25% deduction from your Total Bill INCLUDING Shipping costs.
• This applies to order unshipped, even if placed 5 minutes / 10 minutes earlier than your request for cancellation

 

THE CANCELLATION FEE IS TOO HIGH!

When an Order is placed, the livestock you purchase is placed under quarantine. Which in turn takes nurturing and time to maintain.As it takes time for our employees and management to ensure the livestock are safe and healthy, we also take consideration of the effort they put in.

The cancellation fee is in place to ensure we do not run our employees into a financial crisis during these difficult times.

I ALREADY BOUGHT THE FISH I ORDERED FROM YOU FROM MY LOCAL STORE, CAN I CANCEL?

You Can contact our Support Team and Inform them the situation. They can provide you with a Coupon to Create a New Order.

Or

There will be a Cancellation fee of Minimum Order. 

The Cancellation fee of 25% of Order Cost, including transport. This applies to order unshipped, even if placed 5 minutes / 10 minutes earlier than your request for cancellation.

I AM REVAMPING/ GIVING AWAY MY AQUARIUM. I WANT TO CANCEL?

There will be a Cancellation fee of Minimum Order. 

The Cancellation fee of 25% of Order Cost, including transport. This applies to order unshipped, even if placed 5 minutes / 10 minutes earlier than your request for cancellation.

MY LOCATION IS UNDER HOLD FOR SHIPPING, CAN I CANCEL THE ORDER?

There will be a Cancellation fee of Minimum Order. 

The Cancellation fee of 25% of Order Cost, including transport. This applies to order unshipped, even if placed 5 minutes / 10 minutes earlier than your request for cancellation.

 

For Fish Foods & Accessories:

No returns Entertained

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like goods (such as Fish, food, or plants), custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

There will be a Cancellation fee of Minimum Order. 

The Cancellation fee of 25% of Order Cost, including transport. This applies to order unshipped, even if placed 5 minutes / 10 minutes earlier than your request for cancellation.